Campus X is an Italian company operating in the student housing sector (www.cx-place.com) which offers its guests a full optional and international living experience within its facilities.
We are looking for a Front Office Agent for the CX facility in Turin Marconi!
If you would like to contribute to our project, are a green thinker capable of thinking outside the box and are a citizen of the world ready to take on a new challenge, all you have to do is get on board and get to know each other, you could be the talent we are looking for!
FRONT OFFICE AGENT TO DO LIST:
- You will be part of the Front Office Team.
- You will provide attentive and friendly customer service to all CX guests (past, present and future).
- You will check-in and check-out in a professional manner following company standards.
- You will be responsible for the correct input of data (customer information, bookings, maintenance, charges and the like) into the various management systems.
- You will be responsible for correct invoicing and support the administration.
- You will schedule and distribute room keys conscientiously and correctly.
- You will notify expected arrivals and prepare documentation for them.
- You will handle any customer complaints.
- You will manage the App, e-mail and switchboard.
- You will notify cleaning and maintenance of the requests received and check that they have been carried out.
- You will be responsible for concluding rental agreements and returning the security deposit.
- You will be familiar with, observe and enforce all facility safety regulations.
REQUIREMENTS:
- Diploma or degree
- Previous experience as FOA
- Knowledge of hotel PMS (knowledge of Mews will be considered a plus)
- Knowledge of written and spoken English
