Campus X is an Italian company operating in the hybrid hospitality sector (www.cx-place.com) offering its guests an international experience in its facilities.
We are looking for a Booking Shift Leader for the CX property in Turin Vanchiglia.
Located in the heart of the Vanchiglia district, just a few steps away from the historic Mole Antonelliana, CXTurin | Vanchiglia is one of our most dynamic properties!
With the imminent opening of a new location just opposite, our accommodation capacity will double to 287 beds, offering even more space and exclusive services designed for our guests.
BOOKING SHIFT LEADER TO DO LIST:
As Booking Shift Leader you will be a key pillar of our facility, working side by side with the Front Office Shift Leader to ensure that every operation runs smoothly. In addition to managing the day-to-day activities of the front office, you will play a crucial role in managing bookings and optimising business processes:
- You will provide attentive customer service to all CX guests.
- You will check-in and check-out according to company standards.
- You will be responsible for correct data entry (customer information, bookings, maintenance, charges and the like) within the various management systems.
- You will take care of invoicing and support the administration.
- You will schedule and distribute room keys.
- You will notify expected arrivals and prepare documentation for them.
- You will manage App, e-mail and switchboard.
- You will notify housekeeping and maintenance of incoming requests and check that they have been carried out.
- You will take care of the conclusion of rental contracts with return of the security deposit.
- You will look after the bar by preparing hot or cold basic drinks, serving sandwiches and pre-packed snacks.
- You will familiarise yourself with, observe and enforce all safety regulations of the establishment.
- You will enter and amend bookings received through all sales channels and respond correctly to complaints and information.
- You will manage the sale and organisation of group bookings.
- You will optimise the allocation of rooms and keep the room inventory under control at all times.
- You will be proactive in selling events and organising them.
- You will support in the development and feeding of the CRM.
- You will manage any customer complaints (online and offline).
You will implement sales strategies in coordination with the Sales & Distribution department.
You will carry out up-selling and promotion of extra services and events.
REQUIREMENTS:
- Diploma or university degree
- Experience in Reservation/ Front Office and/or Sales, in the hotel or non-hotel sector
- Strong commercial attitude and customer orientation
- Excellent organisational skills and predisposition to work in a team
- Flexibility
- Knowledge of hotel PMS (knowledge of Mews will be considered a plus)
- Excellent knowledge of English, both written and spoken; knowledge of other languages will be an advantage
