Campus X is an Italian company operating in the student housing sector (www.cx-place.com) offering its guests a full optional and international living experience within its facilities.
We are looking for a Front Office Agent Intern for our CX facility in Trieste!
If you would like to contribute to our project, are a green thinker capable of thinking outside the box and are a citizen of the world ready to take on a new challenge, all you have to do is get on board and get to know each other, you could be the talent we are looking for!
TO DO LIST OF THE FRONT OFFICE AGENT INTERN:
- You will be part of the Front Office Team.
- You will provide attentive and friendly customer service to all CX guests (past, present and future).
- You will show your strong commercial skills.
- You will learn to check-in and check-out in a professional and friendly manner following company standards.
- You will support correct data entry (customer information, bookings, maintenance, charges and the like) within the various management systems.
- You will learn correct invoicing and support the administration.
- You will learn how to correctly manage and close the daily till and cash fund.
- You will schedule and distribute room keys conscientiously and correctly.
- You will notify expected arrivals and prepare documentation for them.
- You will learn how to handle customer complaints.
- You will manage the app, e-mail and switchboard.
- You will notify housekeeping and maintenance of incoming requests and check that they have been fulfilled.
- You will learn how to close rental agreements resulting in the return of the security deposit.
- You will attend any promotional events at the University or other venues
- You will be familiar with, observe and enforce all facility safety regulations.
- You will be in charge of the bar by preparing hot or cold basic drinks, serving sandwiches and pre-packaged snacks for the facility's guests.
REQUIREMENTS:
- Diploma and/or degree;
- Knowledge of the MS Office package
- Familiarity with the use of e-mail
- Excellent knowledge of spoken and written English
